Jessica Benfari has been a part of the Illume Fertility team since 2013, when she started as a Medical Assistant. She later became a Patient Navigator, and now welcomes new patients to the practice as a New Patient Liaison. She is passionate, dedicated, and fully invested in each patients' care, and enjoys helping each family reach their goals.
Dealing with infertility is a challenge, to say the least. Once you come to terms with the fact that the path to your end goal (a baby) is going to be more complex, you’re faced with another challenge – absorbing lots of new information and working with a full team of people to help make your dream come true.
It’s true what they say: navigating fertility treatment is like a full-time job. You have to decide which specialist you want to see, research and choose a clinic, manage appointments, monitoring, medications, and procedures, and oh, yeah...figure out how to pay for it all. Feeling overwhelmed? Totally normal!
Ready for the good news?
We've got your back! At Illume Fertility, we know that there are probably a million questions zooming through your head right now, and we want to make this process as simple as possible. That’s why we came up with the Care Team system - an individualized cohort of professionals dedicated to your success. Keep reading to learn more!
Fun fact: Many of our own staff members have been through fertility treatment, so they know exactly what it’s like to be a patient. This helps usknow where, when, and how to best support you on your journey.
How is Illume Fertility different from other clinics?
Traditionally, a fertility clinic offers you access to a primary fertility doctor, but you are not assigned a team that’s dedicated to your journey. You will speak to, see and hear from many different nurses, appointment managers, and other clinic staff at any point in your care, ultimately limiting your access to resources.
Not at Illume Fertility!
We want this experience to be as smooth (and individualized) as possible. Your Care Team is your #1 resource for any of your needs. They are your go-to people and your biggest cheerleaders on this path to parenthood.
In addition to your personal Care Team's communication with you, our full team meets daily to discuss each patient's journey and makes sure everything is on the right track. We uphold our “patient-centered care” mentality whether you're in the room with us or not - and there is constant work going on behind the scenes to make sure your success is top priority.
Another unique offering? Illume Fertility's Patient Advocate, Lisa Rosenthal, provides free one-on-one fertility support. Lisa has over 30 years experience in the fertility space and is a former patient herself!
These staff members serve all our patients and will be in contact with you at some point in the process…whether it’s genetic testing with one of our genetic counselors, a pregnancy scan with our Physician Assistant, or laser acupuncture with one of our licensed acupuncturists. But more on that later!
How does each member of the team help guide you through the process? Let’s dive in.
Your Reproductive Endocrinologist
Each patient meets with their own fertility doctor at the initial visit. Our eight board-certified reproductive endocrinologists are compassionate, intelligent and empathetic, and they each truly take the time to listen to your thoughts, fears, and questions.
Your reproductive endocrinologist will serve as your Care Team's leader. They will be in charge of your care, suggesting different pathways and options to help you achieve your goals. They will offer their expert advice and provide an accurate diagnosis so that the rest of your team can help you implement solutions and find success.
Additionally, they will recommend diagnostic testing and help connect you to other support staff.
Think of them as the principal on your first day of school who will introduce you to your new "friends" (AKA your Care Team) and help you get settled.
Want to learn more?
Your Fertility Nurse
You will be assigned to one of our amazing nurses, who will be your main point of contact. Think of them as your homeroom teacher! Working closely with the doctors, day in and day out, our nurses will help empower you, comfort you, provide answers, and keep tabs on your progress throughout your entire journey.
Our nurses truly take the time to teach, listen, and be there for you whenever you need, while consistently keeping you updated on your bloodwork results (including providing you next steps based on those results), protocol directions, medications, and any other related medical needs.
Your nurse is there to help with any questions you may have - if they don't know the answer, they will find it!
Our nurses all have their own direct phone lines and emails, which ensures you will have access to this important team member whenever you need to reach them.
Your Medical Assistant Team
Our medical assistants at all five locations are experts in helping you navigate each appointment and procedure. Think of them as your "class buddy" - the friendly, welcoming faces who help you feel comfortable in a new environment and show you the ropes.
Each time you come in for an appointment, whether it be routine morning monitoring or an important procedure, our medical assistants are the ones who will welcome you back from the waiting room, guide you where you need to go, offer support, answer questions about what to expect that day, and so much more.
Bonus: They're total pros at quick blood draws!
Your Insurance & Billing Advocate
We’ve made it to math class! Our informative, intelligent, and hard-working finance team is always here to help you understand what is coming next when it comes to the financial aspect of your journey. They break down the cost of each test, procedure, and visit to make sure you’re never faced with a surprise bill.
As with your nurse, your Insurance & Billing Advocate also has their own direct line and email for communication.
No insurance coverage? Explore your options!
Your Patient Navigator
Think of your Patient Navigator as your "hall monitor.” A navigator’s role is exactly what it sounds like - to monitor your cycle progress and help you navigate your way through it from start to finish.
Your Patient Navigator is another main point of contact you'll be talking with frequently. They are there to help schedule your next appointment, find answers if other team members aren't available, connect you with the right support, and lead you towards success.
Getting in touch with your Patient Navigator is just as easy as contacting your nurse and other team members, since each one has a direct phone number and email for easy communication.
Your Physician Assistant
Our wonderful Physician Assistant Diana D'Amelio specializes in fertility treatment therapies and helps each patient complete important testing such as ultrasounds, saline sonograms, and hysterosalpingograms. She also serves as a main provider for many of our PCOS patients.
Most of the fertility testing performed throughout our practice is time-sensitive, so having a dedicated Physician Assistant allows more patients to complete these essential steps in a timely manner.
Your Integrated Fertility & Wellness (IFW) Team
This very special group of licensed acupuncturists, therapists, nutritionists, and a Patient Advocate are incredibly dedicated to helping patients manage the emotional stressors that often result from fertility challenges.
To learn more about our IFW program and providers, explore the following resources:
Our number one goal is to help you grow your family, and we believe the best way to do that is to put you first. We want to give each patient the best chance at a successful pregnancy and healthy baby. To do that, we know we have to supply you with essential support for your mind, body, and soul.
As a company deeply invested in fertility, both professionally and personally, we know what it takes to make an otherwise lengthy and dizzying experience more rewarding and manageable. We have assembled the most passionate and intelligent professionals and cannot wait to match you with your unique care team.
Is a team approach important to you? It’s our hope that with this structure, you will feel like you’re traveling through this tumultuous journey with the strongest safety net under you - your Care Team. If you’d like to explore Illume Fertility's supportive, patient-centered fertility care, reach out to us today.